FAQ

Yes! Delivery is free to a collection point for orders over €49 and to your home for orders over €99 in mainland France, Corsica, Belgium, and Luxembourg. 

Delivery is also free in many other European countries listed on our delivery information page.

Our priority is to provide you with complete satisfaction from the moment you arrive on our website to the tasting of our products. To ensure optimal delivery, we partner with “premium” international carriers, guaranteeing fast delivery times across Europe. At the time of finalising your order, you will be able to choose one of the delivery options detailed on our delivery information page.

Of course! 

At the time of finalising your order, you will have the option to enter a different delivery address from the billing address. This way, you can have an order delivered to your workplace, to a friend, or to your holiday location. To do this, you will need to check the box “Different delivery address” at the bottom of step 1 when finalising your order.

If you place your order before 4:30 PM Paris time, your package will be dispatched on the same day in 95% of cases (Monday to Friday). Otherwise, it will be dispatched within 1 working day.

Then allow between 24 and 72 hours for the delivery of your parcel in mainland France depending on the selected shipping method.

In Europe, between 3 and 5 working days depending on the destination.

Learn more about shipping parcels from Les Halles Provençales

If your parcel was shipped with Colissimo or Chronopost, your parcel can be delivered from Monday to Friday and in certain municipalities on Saturday. With UPS or GLS your parcel will be delivered from Monday to Friday. Mondial Relay delivers to collection points from Tuesday to Saturday.

Your parcel has arrived at the collection point, be careful you only have a few days to collect it! Here are the timeframes depending on your parcel's carrier:

UPS : 10 calendar days

Chronopost : 7 calendar days

Mondial Relay : 7 calendar days

Colissimo : 10 calendar days

To track your parcel from Les Halles Provençales, go either to your customer area or to the order tracking page : you will be able to click on the tracking link to go to the carrier's website. Do not hesitate to contact us if you need help.

Are you eager to receive your Provençal parcel? We understand you! Go to the “My Orders” section of your account space and check the status of your order.

Don't panic! Contact us as soon as possible so that we can modify your order. Unfortunately, if your order has been dispatched, it will no longer be possible to modify your order.

To cancel your order, please contact us by following this link. Please note, once your order has been dispatched, it will no longer be possible to cancel the order.

We are here to help you! Get in touch with our customer service if you have any issues with your parcel or a product. If you received a damaged or broken parcel, please feel free to take photos and send them to us.

Yes, you can return one or more products from your order for free within 30 days of receiving your parcel. To do this, please go to our contact form. We will send you a return label to stick on your parcel. You can drop off the parcel at a nearby collection point. Please note, as specified in Article L.221-28 of the Consumer Code, it is not possible to return “the supply of goods that are likely to deteriorate or expire quickly”. Therefore, you will not be able to return food products ordered on our site (sausages, ready meals, olive oil, grocery products…). For more information on returns, you can consult our general terms and conditions of sale.

You can create a Les Halles Provençales customer account in two clicks! Go to the account creation page. You can then create your account either by using your Facebook or Google account, or by entering your email address. To make your login easier, and to avoid having to remember a password, we recommend using Facebook or Google to create your account.

It’s very simple! Go to here to reset your password, enter your email address in the field provided for this purpose, then click on PASSWORD RESET. You will receive an email with a link to set a new password. Did you not receive an email? Be sure to check your “junk mail” or “spam” folder.

No! The Provençal Halles does not have a physical shop, however you can collect an order for free from our partner merchant: the Boucherie Charles et Fils, avenue de la Vallée des Baux in Maussane-les-Alpilles. You must enter the postal code 13520 in your delivery address to display the “Collect in shop” delivery option when finalising your order.

We are a start-up, whose founder Dylan is from Maussane-les-Alpilles. Dylan has always wanted to introduce the good products of his region to as many people as possible. We launched our website in November 2020, taking care to personally select the best producers offering the best products from our beautiful region. Our head office is based in Maussane les Alpilles, but we do not (yet!) have a physical sales point! However, do not hesitate to give us a call if you wish to chat with us.